Privacy Policy
Last Updated: 17 October 2026
At IELTSPAK.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website, courses, learning resources, and related services.
Who We Are
Our website address is:
IELTSPAK.com provides IELTS preparation, online learning resources, courses, practice materials, mock tests, and related educational services.
Information We Collect
When you register on our website, enrol in a course, submit a form, contact us, or use our services, we may collect information such as:
- Your name
- Email address
- Phone or WhatsApp number
- Course or programme you are interested in
- Course enrolment information
- Account login information
- Information you voluntarily provide when contacting us
We do not normally collect or store your bank card details through the website. Payments may be handled manually or through the payment method communicated to the student.
How We Use Your Information
We may use your information to:
- Create and manage your student account
- Provide access to courses and learning materials
- Contact you regarding your classes, courses, payments, or account
- Send important course updates and reminders
- Provide student support
- Send educational or promotional emails where appropriate
- Improve our website, courses, and services
- Prevent spam, fraud, or misuse of our website
We do not sell or rent your personal information to third parties.
Account and Login Information
If you create an account on IELTSPAK.com, some personal information may be stored in your user profile.
Registered users may be able to view or update certain account information. Website administrators may also access account information when necessary for account management, technical support, or educational services.
Cookies
IELTSPAK.com may use cookies to help the website function correctly and provide a better user experience.
Cookies may be used to:
- Keep you logged into your account
- Remember certain website preferences
- Improve website performance
- Understand how visitors use our website
- Maintain website security
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
Comments and Forms
If visitors submit comments, forms, or other information through the website, we may collect the information entered in the form as well as technical information such as the visitor’s IP address or browser information for security and spam prevention purposes.
Embedded Content and Third-Party Services
Some pages on our website may contain content from other websites, such as videos, learning tools, images, Zoom links, or other embedded services.
These third-party websites or services may collect information, use cookies, or track your interaction according to their own privacy policies.
We recommend reviewing the privacy policies of any third-party services you use.
How We Protect Your Information
We take reasonable steps to protect personal information against unauthorised access, misuse, loss, or disclosure.
However, no website or online system can guarantee complete security. Users are responsible for keeping their account passwords confidential.
Who We Share Your Information With
We do not sell students’ personal information.
Information may only be shared where reasonably necessary with service providers that help us operate our website, learning platform, email services, hosting, technical support, or other educational services.
We may also disclose information if required by law or necessary to protect our website, students, or organisation.
How Long We Keep Your Information
We may retain account and student information for as long as it is reasonably required to:
- Provide our services
- Maintain student records
- Provide account access
- Resolve disputes
- Meet administrative, legal, security, or operational requirements
Information that is no longer required may be deleted or anonymised where appropriate.
Your Rights
You may contact us if you wish to:
- Ask what personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information where applicable
- Update your contact details
- Request that we stop sending promotional communications
Some information may need to be retained where required for legal, security, administrative, or record-keeping purposes.
Email and Marketing Communications
Students or website visitors may receive emails relating to courses, educational resources, account updates, offers, or other relevant services.
Where available, you may unsubscribe from promotional emails using the unsubscribe option provided in the email.
Essential account, course, payment, or service-related communications may still be sent when necessary.
Children’s Privacy
Our services are intended for students and learners. Where a user is legally considered a minor, a parent or guardian should supervise their use of the website and any enrolment or payment arrangements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal requirements.
Any updated version will be published on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or the personal information we hold about you, please contact us through the official contact details provided on IELTSPAK.com.
Website: https://ieltspak.com